Support

Questions & help

Can't find what you need here? Email us — we read every message.

Does SW4K PLAY come with channels or a subscription?

No. SW4K PLAY is a player only — it doesn't provide, host, or sell any content. You connect it to an IPTV (Xtream Codes) or M3U/M3U8 service you already have access to, and it plays what that service sends.

What do I need to get started?

Just your service's login details: a server address, username, and password for Xtream Codes, or a playlist URL for M3U. Enter them once inside the app and you're set.

Which devices does it run on?

Windows 10 and 11, Android phones and tablets, Android TV, and Fire TV Stick. The interface adapts to each — touch on mobile, D-pad on TV, mouse and keyboard on Windows.

I'm on Android TV or Fire Stick — how do I install it?

You'll need to sideload the APK, since it isn't on the Play Store yet. See the step-by-step on the Download page.

A channel or movie shows an error — is that a bug?

Usually it means that specific stream is temporarily unavailable from your service, not an app issue — try Retry, and if it persists, check with your IPTV provider. If the app itself becomes unresponsive or crashes, that's something we want to know about — email us with what you were doing when it happened.

Does the app track or collect my data?

No analytics, no ads, no tracking. Your login details are stored securely on your device and sent only to the service you connect to. Full details are in the Privacy Policy.

Is a Microsoft Store / Google Play version coming?

Yes — the Windows version is currently in Microsoft Store review, and a Google Play listing is planned. Until then, direct downloads are available on the Download page.

Still stuck?

Get in touch

Send us as much detail as you can — your device, platform, and what you were doing when the issue happened.

support@sw4k.smartcloud247.com